Privacy Policy

LPT178 ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at lpt178.cam. We are committed to protecting the privacy and personal data of all individuals ("Members", "Users", "you") who interact with our platform, whether as registered members or as visitors.

This Privacy Policy ("Policy") sets out the basis on which personal data we collect from you, or that you provide to us, will be processed by us. It is intended to be transparent, concise, and easy to understand while meeting applicable data protection standards.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the LPT178 platform and are incorporated by reference into this Policy. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

LPT178 processes personal data primarily in connection with providing online casino and sports betting services to Malaysian players, including residents of Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia. Our payment processing integrates with Malaysian financial services including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX, each of which operates under its own privacy framework in addition to ours.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, email address, phone number, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• "Data Controller" refers to LPT178, the entity that determines the purposes and means of processing Personal Data collected through the lpt178.cam platform.
• "Data Processor" refers to any third party that processes Personal Data on behalf of LPT178, such as payment processors, KYC verification providers, and cloud infrastructure partners.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their Personal Data.
• "KYC" means Know Your Customer — the identity and document verification process required by our compliance obligations.
• "Cookies" means small text files placed on your device by our platform to recognise you across sessions and provide functionality.

We collect Personal Data through several channels, including directly from you at registration, through your use of the platform, and through automated technical means. The categories of data we collect are detailed in the table below.

We do not intentionally collect Special Category Data (data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data used for identification purposes) except where biometric data forms part of a mandatory identity document provided for KYC purposes, in which case it is processed solely for verification and not for any profiling purpose.

LPT178 processes your Personal Data only where we have a lawful basis to do so. The primary legal bases and associated purposes are as follows:

• Performance of a Contract: To create and manage your account, process deposits and withdrawals in MYR via supported Malaysian payment channels, settle wagers, apply bonuses, and provide all gaming and betting services described in our Terms & Conditions.
• Legal Obligation: To verify your identity (KYC), comply with anti-money laundering (AML) requirements, meet age verification obligations (21+), respond to lawful requests from regulatory authorities, and maintain financial records as required by applicable law.
• Legitimate Interests: To detect and prevent fraud, cheating, collusion, money laundering, and other prohibited conduct; to improve platform security and performance; to monitor for responsible gambling indicators; to conduct internal analytics and reporting; and to manage our business operations effectively.
• Consent: To send you marketing communications, promotional offers, and platform updates via email or SMS, where you have opted in to receive such communications. You may withdraw consent at any time by contacting our support team.

5.1  Account Management. Your Identity Data and Contact Data are used to create and maintain your LPT178 account, authenticate you at login, and communicate important account-related information to you.

5.2  Transaction Processing. Financial Data is processed to facilitate deposits through supported Malaysian payment methods and to process withdrawal requests to your verified payment accounts. Transaction records are maintained for compliance and dispute resolution purposes.

5.3  Responsible Gambling Monitoring. Gaming Activity Data is used to monitor for potential problem gambling indicators, including unusual betting patterns, rapid increases in deposit frequency, and extended session durations. Where such indicators are identified, our responsible gambling team may contact the Member or apply automated safeguards such as cooling-off periods. This processing is carried out in the Member's vital interests and in fulfilment of our platform obligations.

5.4  Fraud and Security. Technical & Device Data and Financial Data are used by our security systems to detect unusual login activity, identify suspicious transactions, prevent account takeover, and identify patterns consistent with money laundering or bonus abuse.

5.5  Customer Support. Communications Data is used to respond to your enquiries, resolve disputes, and improve our support quality. Conversations with our live support team may be recorded for quality assurance and training purposes.

5.6  Marketing Communications. Where you have provided consent, we may use your Contact Data and Gaming Activity Data to send you personalised promotional offers, bonus notifications, and platform news relevant to your activity on LPT178. You can unsubscribe from marketing at any time.

5.7  Platform Analytics. Aggregated and anonymised Technical & Device Data is used to analyse platform usage patterns, optimise user experience, and inform product development decisions. No individual is identified in our aggregate analytics reporting.

LPT178 does not sell, rent, or trade your Personal Data. We share data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: Transaction data is shared with our licensed payment processing partners (including those operating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX gateway services, and major Malaysian bank online banking channels) solely to process your financial transactions. Each processor is bound by its own privacy terms and applicable financial regulations.
• KYC and Identity Verification Providers: Identity documents and verification selfies may be shared with licensed third-party KYC verification providers to fulfil our age and identity verification obligations. These providers process data under strict data processing agreements with LPT178.
• Cloud Infrastructure and Hosting Providers: Our platform infrastructure relies on enterprise-grade cloud providers. Data hosted on these platforms is subject to appropriate data processing agreements and security standards.
• Fraud Detection and Security Partners: Anonymised or pseudonymised technical data may be shared with specialist fraud detection services to identify and prevent financial crime and security threats.
• Legal and Regulatory Authorities: We will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of LPT178, its Members, or the public.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving LPT178, Member data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected. The following general retention schedules apply:

• Active Account Data (Identity, Contact, Financial, Gaming Activity): Retained for the duration of your active membership plus a minimum of 5 years following account closure, in order to comply with AML recordkeeping requirements and to defend any claims arising from your membership.
• KYC Document Data: Retained for a minimum of 5 years from the date of verification, in accordance with applicable financial crime regulations.
• Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with financial recordkeeping standards applicable to online gaming operators.
• Customer Support Communications: Retained for 2 years from the date of the interaction, unless related to an ongoing dispute in which case they are retained until the dispute is fully resolved.
• Marketing Preferences and Consent Records: Retained for the duration of your membership or until consent is withdrawn, whichever is earlier, plus 1 year to demonstrate compliance.
• Technical Logs and Device Data: Retained for 12 months from collection for security and fraud detection purposes, after which they are deleted or fully anonymised.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

LPT178 has implemented a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security: All data transmitted between your device and our servers is encrypted using TLS 1.3 with 256-bit AES encryption.
• At-Rest Encryption: Sensitive data stored on our servers is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo regular security training and are subject to confidentiality obligations.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to all Members and is required for all internal staff accessing Member data systems.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection and prevention systems. Security events are logged, reviewed, and escalated in accordance with our incident response procedures.
• Regular Security Audits: Our platform undergoes periodic third-party security assessments, penetration testing, and vulnerability scanning.
• PCI-DSS Compliance: Payment data flows are handled by PCI-DSS Level 1 certified processors. LPT178 does not store full card or bank account numbers on its own systems.

While we employ robust security measures, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

The LPT178 platform uses cookies and similar tracking technologies to provide functionality, improve performance, and understand how Members use our services. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential to the operation of the platform. These cookies enable core functions such as secure login, session management, and payment processing. They cannot be disabled without impairing platform functionality.
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• Performance & Analytics Cookies: Used to collect aggregated information about how Members navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used solely to improve the platform.
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• Functional Cookies: Used to remember your preferences such as language selection, display settings, and last-visited game lobby, to provide a more personalised experience.
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• Security Cookies: Used to support our fraud detection systems by identifying unusual access patterns across sessions and devices.
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You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect some platform functionality. Strictly necessary cookies cannot be disabled while using the platform.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your Personal Data held by LPT178:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, together with information about how it is being processed. We will respond to verified access requests within 30 calendar days.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account settings; for other corrections, contact our support team.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis), or where processing is unlawful. Note that certain data categories must be retained for regulatory compliance and cannot be erased upon request.
• Right to Restriction: You may request that we restrict the processing of your Personal Data in certain circumstances, for example while a rectification request is being investigated.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to request that this data be transmitted to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your Personal Data where that processing is based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat (available 24/7) or by emailing us at [email protected]. We will verify your identity before processing any data rights request and will respond within the applicable statutory timeframe.

The LPT178 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21.

Age verification is conducted as part of our registration and KYC process. If we discover that Personal Data has been submitted by a person under the age of 21, we will immediately suspend the associated account, delete the data to the extent permitted by law, and report the matter to relevant authorities where required.

LPT178 operates as an international online gaming platform. In the course of providing our services, your Personal Data may be transferred to, and processed in, countries outside Malaysia. This may include transfers to our cloud infrastructure partners and internationally located KYC verification providers.

Where such transfers occur, LPT178 ensures that appropriate safeguards are in place to protect your Personal Data, including the use of contractual clauses that impose equivalent data protection obligations on the recipient, or confirmation that the recipient operates in a jurisdiction with adequate data protection standards.

By using the LPT178 platform and accepting our Terms & Conditions, you consent to such international transfers of your Personal Data for the purposes described in this Policy.

LPT178 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered Members via email or through a prominent notice on the platform at least seven (7) days prior to the effective date, where practicable.

The date of the most recent revision is displayed at the top of this document. We encourage Members to review this Policy periodically to stay informed of how we handle their Personal Data. Your continued use of the LPT178 platform following the effective date of any revision constitutes acceptance of the updated Policy.

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your Personal Data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the LPT178 platform. Average first response time is under 2 minutes.
• Email (plain text — not a link): [email protected]
• Response Timeframe: We aim to acknowledge all data privacy enquiries within 2 business days and to resolve them fully within 30 calendar days of receipt.
• Support Hours: 00:00 – 24:00 MYT, every day including Malaysian public holidays.

For matters relating to responsible gambling, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gambling page.